Our fundraising promise is a commitment that we make to the people and organisations who are fundraising on our behalf. It is based on six key pledges that centre on honesty, accountability and transparency.
The fundraising promise represents a commitment to the highest standards of good practice and ensures that all fundraising activities are open, legal and fair.
We are committed to high standards
We do all we can to ensure that fundraisers and volunteers comply with this promise
We comply with the law including those that apply to data protection, health and safety and the environment
We are honest and open
We tell the truth and do not exaggerate
We do what we say we are going to do
We answer all reasonable questions about our fundraising activities and costs
We are clear
We are clear about who we are, what we do and how your gift is used
We give a clear explanation of how you can make a gift and amend a regular commitment
We are respectful
We respect the rights, dignities and privacy of our supporters and beneficiaries
We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision
If you tell us that you don’t want us to contact you in a particular way we will not do so
We are fair and reasonable
We take care not to use any images or words that cause unjustifiable distress or offence
We take care not to cause unreasonable nuisance or disruption
We are accountable
If you are unhappy with anything we’ve done whilst fundraising, you can email email@example.com or call 01483 426990. We have a complaints procedure, a copy of which is available on request.