Our Fundraising Promise

Surrey Care Trust promise

Our fundraising promise is a commitment that we make to the people and organisations who are fundraising on our behalf. It is based on six key pledges that centre on honesty, accountability and transparency.

The fundraising promise represents a commitment to the highest standards of good practice and ensures that all fundraising activities are open, legal and fair.

We are committed to high standards

We do all we can to ensure that fundraisers and volunteers comply with this promise

We comply with the law including those that apply to data protection, health and safety and the environment

 We are honest and open

We tell the truth and do not exaggerate

We do what we say we are going to do

We answer all reasonable questions about our fundraising activities and costs

 We are clear

We are clear about who we are, what we do and how your gift is used

We give a clear explanation of how you can make a gift and amend a regular commitment

 We are respectful

We respect the rights, dignities and privacy of our supporters and beneficiaries

We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision

If you tell us that you don’t want us to contact you in a particular way we will not do so

 We are fair and reasonable

We take care not to use any images or words that cause unjustifiable distress or offence

We take care not to cause unreasonable nuisance or disruption

We are accountable

If you are unhappy with anything we’ve done whilst fundraising, you can email info@surreycaretrust.org.uk or call 01483 426990. We have a complaints procedure, a copy of which is available on request.



WHO WE ARE AND WHAT WE DO You can call us on 01483 426990